What our clients say;
You promised to make a fundamental change in the way we approach each sales opportunity both on the phone and at the front counter. You said it wouldn’t be easy and we might only “reach” 75% of the sales associates. Well, you were wrong about one thing; we reached 90% of the associates, not the 75% you promised. We are extremely satisfied and excited about what the future holds for Mountain View Tire & Service Inc. We now have a cohesive sales plan when we open up the stores each day. The Molloy BDG Dashboard is a huge reason why your program is so effective. We can measure ~ in real time ~ exactly how each sales associate is progressing. It’s easy to use and equally as easy to implement at the store level. The recorded phone calls leave no doubt about how effective the program is and the coaching calls help sure up sales associates who are still struggling. We look forward to a prosperous relationship with you for years to come.
Comparing last September and October with this year, we’ve had a 40% increase in sales. Our team is definitely more confident. With the Molloy BDG training we embarked on in July, the team is better prepared to present our programs than ever before. Our CSR’s do a much better job of answering the phone and qualifying potential new customers. The call assessments keep everyone one their toes, and the monthly coaching calls reinforce the improved habits.Dan Mason
We have five new Customer Service Reps enrolled in the Language of Commitment™ Training Program and are using the Molloy Web Tools to support the process. The first day was spent watching the Molloy on-line videos for all four classes and taking the tests. We then listened to about twenty mystery shopping calls (old and new) for comparison to demonstrate what the program has done for us. The Dashboard has really been a useful tool in the training and orientation of these new CSR’s. I think they will do very well! I spent a lot of time on the approach and they have their scripts and their notes along with the workbook and web tools access. By the end of the course, they were doing fantastic in their practice!