Danny Savage

We have five new Customer Service Reps enrolled in the Language of Commitment™ Training Program and are using the Molloy Web Tools to support the process. The first day was spent watching the Molloy on-line videos for all four classes and taking the tests. We then listened to about twenty mystery shopping calls (old and new) for comparison to demonstrate what the program has done for us. The Dashboard has really been a useful tool in the training and orientation of these new CSR’s. I think they will do very well! I spent a lot of time on the approach and they have their scripts and their notes along with the workbook and web tools access. By the end of the course, they were doing fantastic in their practice!